Shipping Policy
At Swanky Heels, we aim to provide you with a seamless shopping experience, including timely and reliable shipping. Please review our shipping policy to understand our shipping methods, timeframes, and costs.Shipping Methods and Costs
Standard Shipping:
Standard Shipping:
- Delivery Time: 5-7 business days
- Cost: ₹200
Express Shipping:
- Delivery Time: 2-3 business days
- Cost: ₹300
International Shipping:
- Delivery Time: 7-14 business days
- Cost: Calculated at checkout based on destination
Order Processing Time
- All orders are processed within 1-2 business days.
- Orders are not shipped or delivered on weekends or holidays.
- If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
Shipping Confirmation and Order Tracking
- You will receive a shipping confirmation email once your order has shipped.
- This email will contain your tracking number(s).
- The tracking number will be active within 24 hours.
Delivery Timeframes
- Delivery times are estimates and commence from the date of shipping rather than the date of order.
- Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
- We are not responsible for any delays caused by the courier or customs.
Customs, Duties, and Taxes
- Swanky Heels is not responsible for any customs and taxes applied to your order.
- All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
- Swanky Heels is not liable for any products damaged or lost during shipping.
- If you received your order damaged, please contact the shipment carrier to file a claim.
- Please save all packaging materials and damaged goods before filing a claim.
Missing or Lost Packages
- If your tracking information shows that your package was delivered but you have not received it, please contact customer service at info@swankyheels.com.
- We will assist you in working with the courier to complete the claims process.
How to Contact Us
For any questions or concerns regarding your order, please contact our customer service team:
For any questions or concerns regarding your order, please contact our customer service team:
- Email: info@swankyheels.com
- Hours: Monday – Friday, 9 AM – 6 PM
Thank you for shopping with Swanky Heels. We appreciate your business and are committed to providing you with excellent service and high-quality products.