Returns

Eligibility for Returns:

• Products must be returned within 7 days of receipt.
• Items must be in their original condition: unused, undamaged, and unaltered.
• All original tags, packaging, and accessories must be included.

Non-Returnable Items:

• Gift cards
• Final sale items

How to Return an Item:

1. Initiate a Return: Submit below form with order details or Contact our customer service team at info@swankyheels.com to request a return authorization.
2. Prepare Your Package: Place the item securely in its original packaging, along with your return authorization number.

Inspection and Processing:

• Once we receive your returned item, it will be inspected to ensure it meets our return conditions.
• If the item is in good condition and free from damage, we will process your return.

Refunds

Refund Processing:

• Approved returns will be refunded to the original method of payment.
• Please allow 7-10 business days for the refund to be processed and reflected in your account.

Conditions for Refunds:

• Returned items must be in a resalable condition: unworn, undamaged, and with all original tags and packaging intact.
• Swanky Heels reserves the right to deny a refund if the returned items do not meet these conditions.
• Shipping costs are non-refundable. Return shipping fees are the responsibility of the customer unless the return is due to a defect or error on our part.

How to Contact Us

If you have any questions or need assistance with your return or refund, please contact our customer service team:

• Email: info@swankyheels.com

We appreciate your understanding and cooperation with our refund and returns policy. Your satisfaction is our top priority, and we are here to ensure your shopping experience with Swanky Heels is exceptional.